The abuse and misuse of e-mail
is a serious problem, and h2hosting.com will not tolerate it.
Most important: WE DO NOT ALLOW OPT-OUT LISTS AND OPT-OUT MAILING!
problem with UCE/UBE is that it is "opt-out".
This means that the recipient didn't ask to receive your information and has
to take steps to remove himself from your list. On the other hand, "Opt-in" is
an acceptable use of our services. It means that the recipient specifically asked
to receive your e-mail solicitations.
- We employ the bl.spamcop.net, blackholes.wirehub.net, dnsbl.njabl.org, list.dsbl.org,
spam.dnsrbl.net, dialups.relays.osirusoft.com, dun.dnsrbl.net, multihop.dsbl.org,
dynablock.wirehub.net Realtime Blackhole Lists (RBL) on our mail server to block
the most pervasive spammers. RBL filters can be disabled for domain you host
with us upon request.
- We maintain a blacklist for users, domains and networks that continue to send
UCE/UBE to our servers.
- We do not allow unauthorized relaying through our server.
Definition of UCE (Unsolicited Commercial E-mail), or SPAM:
- The bulk UCE, promotional material, or other forms of solicitation sent via e-mail
that advertise any IP address belonging to h2hosting.com or any URL (domain)
that is hosted by h2hosting.com.
- Unsolicited postings to newsgroups advertising any IP or URL hosted by h2hosting.com.
- The use of webpages set up on ISPs that allow SPAM-ing (also known as "ghost
sites") that directly or indirectly reference customers to domains or IP
addresses hosted by h2hosting.com.
- Advertising, transmitting, or otherwise making available any software, program,
product, or service that is designed to facilitate a means to SPAM.
- Forging or misrepresenting message headers, whether in whole or in part, to mask
the true origin of the message.
For further information on mail abuse, please visit the Mail
Abuse Prevention System (MAPS) website.
Spam, mailing lists and other email restrictions:
Due to the increased problems and risk to our network, H2Hosting.com also
prohibits the use of 3rd party mailing lists and FFA's. See our mailing list
management principals for managing your own lists. Examples that we do not allow
include but are not limited to:
- Purchased / Sold mailing lists
Repercussions of SPAM:
Across the Web, it is generally accepted that SPAM is an inconsiderate and
improper business practice.
Impacts to h2hosting.com:
SPAM is not only harmful because of its negative impact on consumer attitudes
toward h2hosting.com, but also because it can overload h2hosting.com's network
and resources, especially on our shared (virtual) server environments.
There are many groups that report and block the networks that spam is sent
from. In the event spam is generated off of ours or our customers domains, our
network can be blocked and this impacts other users putting our network at risk.
Since it is unsolicited, users who receive SPAM often become angry and send
complaints to our upstream providers. This upsets our providers who abhor SPAM
for the same reasons that h2hosting.com does - it causes negative consumer attitudes
and drains resources. We strive to maintain favorable business relationships
in the Web community and obviously will not allow any practice that threatens
Consequences/ Penalties for Spamming:
h2hosting.com reserves the right to terminate, without warning, any account
that violates this policy. Usage of h2hosting.com services constitutes acceptance
and understanding of this policy.
If Customer's activity is regarded by H2Hosting.com , or a third party (such
as Spews, SpamCop, ORDB or other like third party) to be spamming, and H2Hosting.com
is subsequently listed on the website of a reputable (as determined by H2Hosting.com)
agency that reports spammers, H2Hosting.com will assess customer a fee of $50/incident
per spam complaint we receive for any domain on our network and will be charged
to the owner of the domain. These are non-refundable charges and will be invoiced
at the time of complaint notification. If H2Hosting.com is unable to correct
the listing after 48 hours, Customer will be assessed a fee of $20/day until
the problem is corrected. If listed, H2Hosting.com will use commercially reasonable
efforts to correct the problem.
h2hosting.com reserves the right to decide what it considers "SPAM", "UCE", "mail
bombing", or "bulk e-mail", and to determine from all of the evidence
whether or not the e-mail recipients were from an "opt-in" e-mail list.
Should you choose to e-mail from h2hosting.com servers, especially if you
use mailing lists, you must read and adhere to the following guidelines, which
are offered as a statement of Internet standards and best current practices for
proper mailing list management and preventing e-mail abuse.
Basic Mailing List Management Principles for Preventing Abuse:
Mailing lists are an excellent vehicle for distributing focused, targeted
information to an interested, receptive audience. Consequently, mailing lists
have been used successfully as a highly effective direct marketing tool.
Unfortunately, some marketers misuse mailing lists through a lack of understanding
of Internet customs and rules of the forum pertaining to e-mail. Others fail
to take adequate precautions to prevent the lists they manage from being used
in an abusive manner.
- The e-mail addresses of new subscribers must be confirmed or verified before
mailings commence. This is usually accomplished by means of an e-mail message
sent to the subscriber to which s/he must reply, or containing a URL which s/he
must visit, in order to complete the subscription. However it is implemented,
a fundamental requirement of all lists is the verification of all new subscriptions.
- Mailing list administrators must provide a simple method for subscribers
to terminate their subscriptions, and administrators should provide clear and
effective instructions for unsubscribing from a mailing list. Mailings from a
list must cease promptly once a subscription is terminated.
- Mailing list administrators should make an "out of band" procedure
(e.g., a means of contact by which messages may be sent for further correspondence
via e-mail or telephone) available for those who wish to terminate their mailing
list subscriptions but are unable or unwilling to follow standard automated procedures.
- Mailing list administrators must ensure that the impact of their mailings
on the networks and hosts of others is minimized by proper list management procedures
such as pruning of invalid or undeliverable addresses, or taking steps to ensure
that mailings do not overwhelm less robust hosts or networks.
- Mailing list administrators must take adequate steps to ensure that their
lists are not used for abusive purposes. For example, administrators can maintain
list" of e-mail addresses from which all subscription requests are rejected.
Addresses would be added to the suppression list upon request by the parties
entitled to use the addresses at issue. The purpose of the suppression list would
be to prevent subscription of addresses appearing on the suppression list by
unauthorized third parties. Such suppression lists should also give properly
authorized domain administrators the option to suppress all mailings to the domains
for which they are responsible.
- Mailing list administrators must make adequate disclosures about how subscriber
addresses will be used, including whether or not addresses are subject to sale
or trade with other parties. Once a mailing list is traded or sold, it may no
longer be an opt-in mailing list. Therefore, those who are acquiring "opt-in" lists
from others must examine the terms and conditions under which the addresses were
originally compiled and determine that all recipients have in fact opted-in specifically
to the mailing lists to which they are being traded or sold.
- Mailing list administrators should make adequate disclosures about the nature
of their mailing lists, including the subject matter of the lists and anticipated
frequency of messages. A substantive change in either the subject matter or frequency
of messages may constitute a new and separate mailing list requiring a separate
subscription. List administrators should create a new mailing list when there
is a substantive change in either the subject matter or frequency of messages.
A notification about the new mailing list may be appropriate on the existing
mailing list, but existing subscribers should never be subscribed automatically
to the new list. For example, if Company A acquires Company B, and Company B
has compiled opt-in mailing lists, Company A should not summarily incorporate
Company B's mailing lists into its own.
*** This SPAM (UCE) Accepted Use Policy and all other h2hosting.com policies
are subject to change by h2hosting.com without notice. Continued usage of the
services after a change to this policy is implemented and posted on the h2hosting.com
site constitutes your acceptance of such change or policy. We encourage you to
regularly check the h2hosting.com site for any changes or additions. Visit our
Terms of service page for further information regarding our policies.