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Support / Email problems

How do I add an email/POP account?

To add a POP account, simply login to your control panel via http://yoursite.com/cpanel/ and click on "Mail", then
"Add/Remove /Manage Accounts". Next, click on "Add Accounts" and enter the username and password of the new account. Click on "Create" button. The server will generate a new POP account for you.


  • To always use "mail.yourdomain.com" as the incoming (pop3) and outgoing (smtp) server in your local email client, such as Outlook Express, Eudora, The Bat.
  • In the Cpanel mail control center, the forwarding function provides forwarding to outer address, and can be used to alias one account to another. Thus, if you want john@yourdomain.com to head to a pop3 account of test@aol.com, use a forward to make this happen.
  • All POP email boxes EXCEPT the default account use the full email address (user@yourdomain.com) as the user name for logging in.
  • Your "default address" is the root catch-all mailbox. It receives messages heading to all addresses which aren't setup as unique pop accounts within your domain. Keep in mind that the default address account does NOT use the full email address format, like other pop accounts. The login for your default address is the same as the main FTP login for your account.
  • The mailing list feature is very simple, please keep that in mind. If you require a more powerful listserv program, you should probably look elsewhere. We cannot utilize a robust listserv on our webhosting machines without causing the server's overall performance to suffer.

Can't send mail

Our SMTP servers are configured as secure relays. This means that you cannot simply reference "mail.yourdomain.com" as an Outgoing mailserver unless you successfully log in via one of your pop3 accounts at "mail.yourdomain.com' before you try to send. This is a mandatory setting to prevent spammers from using our mailservers as havens for unsolicited email. If you are getting a "relaying prohibited" or "disconnected by administrator" error, it means that you haven't logged into the pop3 server at your domain before you tried to send through the smtp server at your domain. To log in, you need to check for mail first.
In addition to this, you might not be able to send regardless of if you check mail successfully. Some ISPs have it set so that their users cannot use an outbound SMTP server to relay messages. If you are still experiencing problems sending through your domain, and are certain that you have logged in via pop3 to an account at your domain, you might want to contact your local ISP to see if they do allow their users to use outbound smtp servers.

Default root email account

Every account starts out with a default "catch-all" account for its domain. This email box will grab all mail heading to ANYNAME@yourdomain.com. The login for this box is simply the same main account login you received after signing up. Thus, if your root account is "test2000@yourdomain.com" (login of "test2000"), there is no need to request an alias to your root account, because all names under your domain already are filtered into this account.

Problems resolving your mailhost

If you find that you can't get "mail.yourdomain.com" to resolve as a valid SMTP or POP3 server, please be sure that your domain is registered to our nameservers. Also, try clearing out your cache and cookies and then restarting your computer. in some cases your registration was not completed by the registrar.

Username And Password Errors

The main cause for this is trying to access the e-mail account with the wrong user / password. If this is NOT your primary e-mail account remember to use the full email address (user@domain.com) as your user name for logging in. If all else fails, simply remove, and then recreate the account with your mail control panel. If none of this helps, then most likely the pop3 box in question has a received a corrupted message. Contact support and tell them to clear that box out. Usually this results in most or all of that particular mailbox's contents being erased.

Email Autoresponders

Email autoresponders are very useful in Internet commerce. Essential, an autoresponder is a robot which resides on your site, and does one thing - when it receives an email - from anywhere - with its name on it - it sends its text back to the source of that email. Uses for these little robots are limited only by your imagination.

What is an email redirect account (Alias)?

These "aliases" are simply lines of code in your HOME directory which "bounce" emails from one email address to another. Let's say you have a webpage and you want people to email you, but you don't want your personal email address to appear on the page. Solution? Use a forwarding email account. Emails sent toJoe@yourdomain.com(the address shown on the webpage) will automatically be forwarded to joe@personal.com


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